Company Description:
McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
Leading this revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description:
We are the US Technology Team. Our technologypowers 30+ million orders every single day - serving almost 10% of the US population daily! We are passionate leaders, who use technology to create a better and more innovative McDonald’s.
We are looking for a self-starting teammate to be a part of the POS and Kiosk Release Management team. This individual should be trained and/or certified in Agile and has been applying their agile learnings for more than one year. The focus of this role will be to function as the lead Defect Manager for the US Technology software platforms. This role will be responsible for overall defect management activities and monitoring for all platforms. This position also entails combining Project Management practices with Agile standard processes to ensure an effective and efficient Software Development Life Cycle. This individual will have the responsibility of supervising and motivating project groups working in an agile environment, to enable them to complete assigned tasks in a timely manner and deliver high-end quality solutions.
In addition to the required technical competencies, this role is also required to maintain a culture of collaboration ensuring accountability and continuous improvement within the Release Management team and across the organization. Encourage knowledge sharing, innovation, and cross-functional collaboration to drive organizational success.
Accountabilities and Responsibilities:
Defect Manager (80%)
- Define and refine the defect management process, securing the relevant approvals.
- Manage issue tracking and coordinate remediation of issues with development team.
- Oversee the end-to-end defect management process, ensuring the proper hand-offs and coordination between project teams.
- Establish defect resolution metrics that quantify progress while highlighting potential areas for improvement.
- Manage the prioritization of defects and queue workload for Development teams including identification of capacity constraints.
- Triage defects, assign to the appropriate action owner and accelerate progress.
- Responsible for ensuring defects are tracked and monitored regularly.
- Facilitate recurring conference calls to triage issues with the working teams
- Maintain and manage defect backlog.
- Produce regular progress reports against defects KPIs and making recommendations to the Test Manager and Product Owner
- Analyze and report on defect trends to identify root causes and areas for improvement
- Conduct root cause analysis and produce reports; implement mitigating actions to prevent reoccurrence
Project Management (20%)
- Planning, scheduling, coordinating, and managing all aspects of POS & Kiosk software development including the development and maintenance of comprehensive release plans, including schedules, milestones, and dependencies.
- Lead/facilitate all sprint In-release planning activities and standup sessions.
- Maintenance/management of release scope and timelines
- Creation of Key Performance Indicators (KPIs), by release/phase
- Assist in defining Software Quality Service Level Agreements (SLAs)
- Coordinate the release schedule and resources required depending upon third-party applications, defect backlogs, planned releases and infrastructure updates.
- Monitor and track progress against release plans, identify risks and issues, and implement mitigation strategies as needed.
- Continuously improve release management processes and tools to enhance efficiency and effectiveness.
- Communicate release status, progress, and issues to stakeholders, including senior management.
- Define Entrance & Exit/Success criteria for all phases of Development & Testing
- Work with Operations/Field teams to understand business needs and their best practices
- Maintain Project status reporting
- Compile historical data to confirm current team performance & forecast upcoming efforts
- Lead Daily/Weekly Project status review sessions
- Conduct new feature training/demonstration sessions for key stakeholders
- Work with Pilot team to plan Field Testing efforts.
- Lead all Release/Project close out activities.
- Conduct Release/Build retrospectives to assist in the development and implementation of Shift Left Methodologies
- Lead, coach and empower project team members on a proactive basis.
- Identification/removal of roadblocks that could negatively impact the Software Development Life Cycle efforts.
- Foster a culture of collaboration, accountability, and continuous improvement within the release management team and across the organization.
- Develop tools and best practices for project management and execution (Lessons Learned)
Qualifications:
- 3+ years of professional experience in technology project management, with a focus on Defect Management.
- Strong and proven understanding of software development lifecycle (SDLC) methodologies, including Agile and Waterfall.
- Strong analytical and problem solving skills
- Experience in defining and implementing defect management strategies, including defining severity and priority levels.
- Knowledge/experience of using defect management tools such as JIRA and reporting tools such as Power BI (Preferable)
- Ability to multi-task and handle numerous projects and tasks concurrently.
- Experience with process documentation and leading cross-functional projects
- Quick Service Restaurant (QSR) Point of Sales (POS) experience (Preferable)
- Strong collaborative skills and ability to adapt their means of communication for both written and oral and engage in active listening.
- Strong leadership, communication, and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Proven ability to effectively self-direct, manage, and prioritize multiple projects/issues with a high degree of complexity in a fast paced and constantly evolving environment
- Proficient in Project Management/Tracking via MS Project & Smartsheet and MS tools such as Word, Excel, PowerPoint, Publisher and Teams
- Ability to manage time effectively based on prioritized efforts
- Certifications such as PMP, ScrumMaster, or ITIL are a plus.
- Ability to solicit and communicate business expectations and build strong client and partner relationships
- Experience collaborating with offshore development teams and managing distributed projects.
Additional Information:
McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
